oiralis gonzalez

Review of Apple Store Southpark

I had the most frustrated and unpleased experience...

I had the most frustrated and unpleased experience at this store.
I was very disappointed of the costumer services of apple at this store. Hope that no other person goes to what I did, and this review helps them to understand how frustrated could be.

I had a reservation at 7.30 pm on 11/29/18 to replace a phone's battery. But, I decided to go early around 5.30 pm after work to see if they can help me. When I arrived, they asked me to come back at 7.30 pm since they were too busy. I understood, so I asked them if I can leave my phone and come back in a later time. They told me that was not possible because a technician must be present.

Arrived again at 7.15 pm and they told me that I must wait 10 minutes before my appointment to check in. But he "got me" the guy at the front door with the computer said. Then, I wait and wait... It's now 7.55 pm and I have not words for anyone (no acknowledge). So, I asked another person to see how long I must wait. He told me " I got you" again and come back to me at 8.00 pm. Then, he told me, " you have to leave the phone and come back at 9.00 pm." I said: ok.

The mall was closing, and I decided to check in at 8.50 pm and wait for my phone. At this point, anyone acknowledge me and it's 9.30 pm. I asked another technician, what s happening? and they said: "they are working on it." This person, left and did not reported back to me. Finally, at 9.45 pm, a technician come back and handle me, my phone.
The mall was closed by this time and I am walking outside the mall in an empty parking lot at 10.00 pm. So afraid.

While I was waiting, I was observing the way some of the "technicians" were providing costumer services to their clients and I noticed that "Spanish individuals, like me, were not acknowledge." My intention with this review is not to claim "racism" because I don't feel less than anyone. I am a well-educated and knowledgeable individual but, this time, "I felt the difference"
I did not hear at any time of my long wait, I am sorry for the waiting, or any kind of other sympathetic word. I felt very disrespect as a client.