Our furnace developed an issue which ultimately le...

Our furnace developed an issue which ultimately led to the on-demand burners not firing. Vanessa came out to evaluate and repair the problem, but also identified issues with our thermostat and humidifier. We were happy to have her proceed with addressing the original issue but also replacing our thermostat and re-configuring the associated wiring to improve reliability (i.e. thermostat using battery for backup instead of operation).

Upon completion of repairs Vanessa conducted a series of tests to ensure that performance was adequate but also communicated the importance of these tests. Vanessa was both highly knowledgeable and professional.

We are very happy that we called Arpi's and are amazed by their staff - from the call with dispatch to the service call itself!