We booked this for a honeymoon night. The hotel wa...

We booked this for a honeymoon night. The hotel was extremely slow in preparing our room, and we almost missed our dinner reservation as a result. The Executive Lounge Manager, Kenzie, was the only saving grace with that issue. She was phenomenal. Outside of her, the level of service just didn't seem to be on par with what you would expect with am upscale hotel. I was surprised at how much they didn't seem prepared for being at full occupancy for a weekend night. Especially since this was a nice hotel in central London. It wasn't a bad experience, we just expected more.