My wife had gifted me with a Primal jacket a while...

My wife had gifted me with a Primal jacket a while back, it quickly became my favorite jacket (I managed to use it through most of the winter by layering above and below). Sadly, the zipper broke. I popped into the shop, and while they didn't recognize the jacket at first (old design), eventually they figured out she had bought it a clearance sale in relatively recent times ... so they replaced it with a current model (gratis, including shipping!).