I leased a Toyota Corolla in September of 2016. I ...

I leased a Toyota Corolla in September of 2016. I went to Northridge Toyota to get my car serviced because that's where I always lived. They denied service saying that my tire lock is missing although I've never had to change a tire, never even opened up the trunk floor cover. They told me it was missing and that they don't carry that lock stating that it was an aftermarket part. I find it strange and disheartening that a brand new car coming from Toyota has any aftermarket parts which would make it impossible for other dealerships to work on it. At a Toyota dealership that sees thousands of cars which means they've unlocked thousands of lug nuts and they don't have the key for a 2016 stock Corolla? Furthermore the service manager Tim Valdivia was absolutely no help being very patronizing condescending and just all-around rude. When I asked what should I do if I have a flat tire he tells me you should go get the part, it's not his concern and then asked me to leave when I dare to question his logic. I've owned and leased many cars in my life, I've service many cars in my life and this is by far the worst experience I've ever had. I called the other dealerships and confirmed that what they're talking is nonsense and that they should have a master lock for any lug nut key made for Toyota 2016 aftermarket or not. Horrible service, horrible people, disrespectful management. I feel sorry for Tim, he has a lot of bad karma coming his way.