Reply to owner. When brakes are SCREECHING and all...

Reply to owner. When brakes are SCREECHING and all and all NOT stopping the car, they ARE NOT FINE. I honestly just don't think anyone bothered looking at them....

Bought a VW Jetta from them March 2017. Some small things wrong with the car like the windshield wiper fluid pump that they gave me a hard time about but eventually fixed. Big issue wrong with the car that was never fixed. the brakes.

I EXPLICITLY asked about the brakes prior to buying the car and was told that a brake check is part of the inspection and that they were good to go. However to me they always felt weak but I moved from an Audi to a VW so when I was told they were fine, I assumed it was an adjustment thing on my end. Any time I brought it in for other small things I asked them to take a look and I was still told they were fine. After the small things that I could diagnose myself were fixed I started bringing it to VW, and same thing... they also told me the brakes were fine. A year later the brakes started making a HORRID noise and were evidently not fine. I brought it to my trusted, non dealership mechanic and was told it looks like the brakes were in such bad shape that he'd guess they hadn't been looked at in years. fixed it. $1k later and it works almost like new. HOWEVER, there is still that 15% that still needs to be fixed.

Long story short. They really will lie through their teeth just to sell a car.

Ps: Also had to put $250 towards a new battery about 1 month after buying the car.

Pss. The mechanic who fixed the windshield wiper pump also insisted that they worked fine to try and avoid fixing it. Then had the audacity to ask me if I knew how to use them.... DO I KNOW HOW TO USE MY WINDSHIELD WIPERS!?!?!? What an unbelievably idiotic and insulting questions. Not only do I have it on video, but everyone and their grandmother could see that the fluid was barely making it 1/4 of the way up the windshield....

Overall, would NOT recommend.