Bree Edgington

Review of Navias

Where do I start? Do NOT use this company. We are...

Where do I start? Do NOT use this company. We are currently on Cobra. Navia Solutions took over for our previous company without any introduction or warning. In the mix up, our payment went to the old company instead of the new. We contacted the new company, Navia, and could not get an actual person to talk to for over a WEEK. They do not answer their phones or call back when you leave a message. After finally reaching someone and getting everything settled we set up auto payments and received our new medical cards. We thought everything was fine. Until, I called my medical company to check and see if a certain doctor was on our plan and the woman told me that we were NOT ACTIVE and did not have any coverage. I have spent the last three days calling, leaving messages and even sending email to get someone to explain to me why they have taken our money (6, 000) over the past three months but we do NOT have actual coverage. I will be driving to their offices first thing on Monday since they don't actually have any concept of what could remotely be considered as customer service. I am so disgusted with this company.