I recently applied for a rental unit at 455 Maple ...

I recently applied for a rental unit at 455 Maple in Burlington, Natalie Hodge put us in the right direction. She was very professional and very helpful. With no luck we did get denied we then proceeded with plan B. We applied with a guarantor. This time fool proof so we thought. Again no luck. We are a small family who were trying to get a break and start fresh to get back on track, we had a home that we live in and due to the increase in hydro rates we tried to down size as we no longer needed the 5 bedroom with a pool and a basement i don,t even use. We have lived here for 9 years. We had very little help as to why this happened. The people we spoke to at their head office had very little time for us as to explain why or even help to look at other options. Wonder how they would like to be in that situation and be shunned upon. We were told this company does more than look a credit LOL even with the Guarantor having a A1credit rating they came back to say they base applications on other factors, LOL I guess working at the same job for 24 years having the same landlord for 12 years they deemed us as high risk. And when trying to contact anyone even customer service you get no Joy let alone a reply.