We had a very bad experience here. We started off ...

We had a very bad experience here. We started off with food poisoning from being served rotten shrimp....and all they did was confirm that it was in fact bad and gave us a coupon for a free drink. After that my mother ordered a drink with no lime because she has a bad allergy to lime, and of course she took a sip and there was lime in it. Her eyes swelled and she was sick the rest of the night. And again, all we got was an apology. We then paid $40 to rent 2 umbrellas for the day and when we went up to give the kids a nap and came back down they had given our chairs and umbrellas to someone else. They said it was their policy to give them away if they were unoccupied for more than an hour, which I would understand if we hadn't PAID for them!!! We stayed in the grand 2 bedroom suite for a week and one of the televisions didn't work and they had to replace the cable box at 11pm and our toilet made a very high pitch sound throughout the night. This was definitely not a 4 star hotel and definitely not what we are used to. It is a 2 star resort at best.