Adrian N

Review of The Grace Hotel

Stayed for 5 nights in June. It s in an heritage b...

Stayed for 5 nights in June. It s in an heritage building on York St; short walk to QV building, Darling Harbour and city mall.

Room was spacious. Bed was firm but comfortable however the pillows weren t to my liking. Down pillows that has had its time I think. Reception mentioned there was a pillow menu but I couldn t locate it in the room.

Shower had good water pressure. Generally clean but I think tile grouting could use a thorough clean.

Cons: Hotel is marketed at 4-star hotel (full rack rates are expensive) but there were signs of cost cutting. Room slippers had to be requested. Only provided one bottle of complimentary water for the whole stay - did managed to obtain a second from house keeping; I would think bottled water should be complimentary - otherwise make water fountains available as hotel guests can t be sure of water safety in heritage hotel plumbing unless management reassures guests explicitly. Also it seemed effortful of reception staff when asked to ensure the room was serviced by certain time on one particular day for a special occasion. Had to insist that the message be communicated to housekeeping to be action. But it did get done.

I booked with a discounted room package which makes it value for money. If paying full rates, other hotels nearby would probably provide that luxurious experience more easily. Would stay again if there s a good deal