Melissa Hardy

Review of PetRelocation.com

We had an absolutely stellar experience working wi...

We had an absolutely stellar experience working with PetRelocation!

We were among many affected by the global pandemic, resulting in numerous delays in receiving our visas, which continually pushed our best guess timelines. It was messy, stressful and compounded by the lack of details, communication and clarity we experienced with the first pet travel company we contracted with. After preventing a costly mistake, our Vet recommended we switch to PetRelocation as the first company was not communicating with them either.

WE ARE SO HAPPY WE SWITCHED! PetRelocation truly came to our rescue!

Kathy gave us clear information, and then Natalie expertly took over. Natalie worked seamlessly with our Vet and Boarding place where our 85 lb. GSD Knight was boarding. She proved to be a thorough coordinator as she provided important details and answered questions promptly. That alleviated much of our stress. She successfully navigated obstacles, coordinating transportation to and from the Vet as we had already departed, and she creatively and proactively problem solved our air travel kennel issue. She listened to our concerns about our dog s easily over-excited personality, and she made us feel heard as she kept in mind his special needs when coordinating his health visits. She nipped potential issues in the bud, was easy to work with, communicated promptly and thoroughly, and was unfailingly courteous and professional, making us feel valued and reassured throughout this whole process. We had been separated from our Knight for over 2 months, and I literally cried with relief and happiness when he arrived home, healthy and happy.

We will be forever grateful to PetRelocation for their exemplary team effort to reunite us, especially during these unprecedented times.