Uwe Klasen

Review of Canyon Bicycles GmbH

The business can be easily reached by car, bicycle...

The business can be easily reached by car, bicycle or public transport. Even with many customers, the employees take enough time to advise the individual customer extensively and the test drive can, after measuring the customer to determine the correct size of the bike and deposit an identification document, take a little longer, but only on the actual company premises. The formalities for the purchase, as well as the delivery options and collection on site were sufficiently explained. Overall, I rate the shopping experience very positively, as I can not currently assess how future workshop visits or comparable visits will be. I was informed by the seller that registration for inspection should be done five weeks in advance.
UPDATE, February 2020: Inspections are only carried out from Tuesday to Friday! Due to these not very customer-friendly times and the fact that this is not mentioned on the homepage and that rental bikes are not even offered for the possible period of delivery, I only give two stars! I see customer service in the 21st century differently!