Despite the inconvenience we faced during our stay...

Despite the inconvenience we faced during our stay such as not able to patronize the Cafe , the closing of your restaurant, restriction of entrance to hotel, etc, we still received the same consistence good service from the staff at the Horizon Club, front office and the housekeepers.
I want to compliment the following outstanding staff for their dedication and commitment to provide us with the excellent service:-

Jacqueline Tsang, Candy Lam, Adam, Vyomai and all the nice staff at Horizon Club