Hopeless - steer away. I needed emergency help in ...

Hopeless - steer away. I needed emergency help in my apartment one Sunday and called them. They said they should have a plumber in my place within an hour. After two hours I purred. Then they said it would take 40 minutes extra. After three hours I called again and they said they should check it up and call me back after three minutes. Then I never heard from them again. I called them many times, but without answer. This is a service that writes on their websites that they provide attendance guarantee - they guarantee in writing both that they should be easily obtained and that they should be able to be there within an hour. So after waiting half the day I finally had to contact another plumber. I have rarely experienced poorer service and more unprofessionalism.