ana reynoso

Review of Direct Auto Insurance

This has been the worst experience I have ever had...

This has been the worst experience I have ever had. I was in my first automobile accident coming to two months ago, and have yet to get my car back. When I called my claim in, I was told I would get a call back within 24-72 hours which was not a true statement. I called the adjuster, left several voicemails and he never did answer my call. Again, I have never been in an accident before and did not know the procedure of how this insurance handled their claims. I got a call, first call from this place, from the appraiser stating he was going to go get an estimate of my car. finally after I talked to him a manager answered a few of my questions- still never getting a call back from my adjuster. Finally, they decided it was time to give me an approval or denial of my claim- ok I got approved A MONTH LATER!! So now they take my car to a shop to get it fixed- on top of my deductible they add $227 for parts, complete bullshit. But at this point I am frustrated and I just want my car back, the only car I have. Shop gets it and tells me it will be 5 days after receiving the parts, fine. I am counting down at this point. It will now be 2 weeks, and they sound just like them, making excuses every other day! On the 29th it will be 2 months after the accident. It is ridiculous- I have never heard of such horrible service before. Very disappointed!!!