Total disbelief.. My father was admitted & I'm ...

Total disbelief.. My father was admitted & I'm 6 hours away.. I called the hospital to speak with my dad. I was told that the operator is on break & I would have to call back in 40 minutes to be transferred to his room.. As someone in the healthcare field I was totally taken back that I can t get a call transferred to his room because someone is on a break. Poor customer service!!