My mother's credit card info is stolen, the crimin...

My mother's credit card info is stolen, the criminal made a transaction at "apple retail voice auth cupertino CA", l called apple many times tried to stop this transaction, apple's reaction is really negative, all I get is they can't help me. They even don't have a phone # to deal with transaction issue.
After searching online I learned that "voice auth(short for authentication)"is a very dangerous way of transaction, by which criminals can provide the clerk a fake authorization code. Apple absolutely have no idea about this.
When I called police they said apple won't cooperate with them.