Pat Acocella Review of Prodigy Online Services
This store has the worst customer service. I bough...
This store has the worst customer service. I bought a Ted Baker jacket for $500 and within a few uses, the inseam on the forearms began to tear apart. Not Bloomingdales fault obviously, but of course I had to go there to return the clearly defective item. I went directly to the counter where I made the purchase and as soon as the staff realized I had an item to return, they all began to act like snot noses, very childish. I explained my issue and they asked me to leave the counter, and they told me they had to get someone from Ted Baker and that the issue with my jacket is not their problem because they didn t buy the Ted Baker merchandise and that the Ted Baker was instead renting floor space for its merchandise. Mind you the Ted Baker items are arranged in the exact same way all of the other merchandise in the store is. What is it my concern what business arrangement the two multi-million/billion dollar companies have between them? This was none of my concern. I told them I just wanted to return or exchange the jacket. They passed me to 3 reps where ultimately the one who decided to deal with me came as if she is the one they call when they expect the Customer to throw a hissy fit. Obviously they don t know me and that it s not my style. Anyway, this person proceeded to tell me that the jacket must be too tight on me (it s not at all) and that will cause the inseam to violently tear apart. I told her that a $500 jacket should not be falling apart after just a few uses and that is a joke. She said they cannot take any jacket back that can t be immediately be sold. All business, no customer service. She then told me that they would fix the jacket as a one time courtesy, because obviously I was not agreeing to the fact that they wouldn t accept the return. She then refused to give me back my Ted Baker hanger because she claimed that Bloomingdales isn t supposed to give them out and they don t care and just do it anyway, so they took my hanger, provided me with no proof that this was even a real rule and at that point I was so aggravated that I was not going to make a scene in the middle of the store during the Holiday Season. They are literally a bunch of animals these people it s horrendous.
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