I wish my husband and I could share a more positiv...

I wish my husband and I could share a more positive experience at this dealership. If you are traveling from a further location to look at a car at this dealership buyer beware!!!

My husband and I live in Winston Salem, NC and were in the Market for a gently used Chrysler Pacifica. We saw a listing for the car we wanted at this Ford location. We specifically wanted front sensors and 360 camera, which was a feature that is apparently harder to come by.

My husband called the dealership and set up an appointment for 6:30pm July 30, 2019. He called a couple more times to let them know we are serious buyers and how can we purchase the vehicle on the spot and possibly trade in our Hyundai Genesis 2013. My husband was told to bring a cashiers check. He texted a picture that he had a cashiers check in hand and that we were on our way. We also emptied our car and took our title in case the trade in worked out.

We pull into the dealership for our appointment and my husband notices someone is coming back from a test drive on the car we were ready to purchase. After getting more clarification we were told my husband talked to a CALL CENTER and that no one at the dealership knew we were coming despite the appointment being in the system.

Basically they had a walk in right before us, and when the couple realized we intended to buy, they purchased the car right in front of us.

The whole ordeal was grossly mishandled. We had no idea we talked to a call center and not the dealership directly. Additionally, we provided proof that we are coming to buy by sending an image of a cashiers check and drove 100 miles each way. Never were we prompted to leave a deposit or explained that it s a first come first serve basis and there are no guarantees.

I am sure we will find a car that suits our needs, but unfortunately this dealership and call center need to do better by their customers. Seems like sales are their bottom line, and customer service, an appointment, etc. mean nothing.

Will not be making the same mistake again!!! Also, maybe this review saves someone else the trouble and make sure you don t just talk to the call center and insist on talking to someone direct!