Would give a negative review if I could. I used to...

Would give a negative review if I could. I used to work at this place and since then the owner and management has changed. They would not work with me and the manager is extremely unprofessional and rude. This message envy cancelled my membership without telling me, and then did not give me the hours I PAID for because I "cancelled" my account (which I did not). The manager told me "oh I CAN unexpire them, but I'm not going to." I was told I can sign up for a new membership but why would I do that when the customer service is so horrendous? I will take my service elsewhere.
Oh and BTW: the only good review in the past 2 years was written by a Massage Envy manager (C Stanford). Do I even need to say anything else?