Eileen was very nice but the runaround she was giv...

Eileen was very nice but the runaround she was giving us for a roo we had reaerved really made it a poor night for us. All we wanted was to get in since we had a little bit too much to drink and she stopped us due to a formality. I could understand it the hotel was booked but we had a reservation for the same day and she kept arguing with us about policy and since we were checking in early she would not accommodate us. There is protecting your job and there is common courtesy and I feel like there was no compromise between us whatsoever. Wont choose the Hyatt it i ever have to rent a room downtown.