We had very good service from Kay. Unfortunately,...

We had very good service from Kay. Unfortunately, that is where our Ultimate experience stopped being the ultimate. My daughter, who was shopping for a semi-formal dress, fell in love with a very expensive dress. Kay raved that it had just come in and she was excited to see it on my daughter. She was quite the actress and other employees played along. After trying on quite a few dresses, we decided on the expensive Sherri Hill dress. Of course, all sales are final at this store. I blindly trusted Kay and this shop. One google search later and I realized that this just in dress is from spring of 2017 and is deeply discounted across the internet. We paid more than double by purchasing it at Ultimate and of course, we have no recourse. Do yourself a big favor and google the dress before you make your purchase or shop elsewhere. Search out a shop where the business practices and associates are more honest.

In response to the owners comments: I did call the shop. I was told that all sales are final. With further inspection of the dress we have noticed that the shoulder strap is detached from the sleeve. The string attaching it has snapped. We did not notice this when my daughter tried the dress on as customers are not allowed to zip a zipper or clasp a clasp. (I don t disagree with this policy.) I can assure you, this dress did not just come in. I actually can t find the dress for sale on any website for full retail, which is, sadly what we paid at The Ultimate. Finally, this dress is actually discontinued by Sherri Hill. While I don t pretend to understand this business. the owner s response adds insult to injury. I wish the owner had simply said sorry you had a bad experience most of our customers have had great experiences.