Wesley Clay

Review of Ignite Spot

Anyone looking into this company, don t. They lite...

Anyone looking into this company, don t. They literally destroyed our books. We hired them back in 2015. It took them an entire year to copy our data into quickbooks. Little did we know (we did not have access to see our books.) majority of the data was completely wrong. Addresses, billings, payments, purchases, invoices, you name it. Its now 2017 and we are STILL cleaning up their mess. Basically, they hire anyone for the data entry and expect them to get it right. Each person would do things differently. Every invoice they would produce for us had to be sent back for corrections. Stupid things that we spelled out for them like addresses. It got to the point where we were spelling out EVERY little detail in Podio and they STILL couldn t get anything right. Every time we d contact their manager and ask him to help Talia, he d tell us I m only a processes guy. We were told countless times everything balanced, when in reality they were off by hundreds of thousands of dollars. I am still to this day moving payments from clients because they didnt put them under the correct client, even though their name and address and what invoice it was supposed to go towards was right there on the check. Im still going through all of our monthly billings because they just didnt create hundreds of them.. Im still sending statements to clients to get help on balancing their accounts. An entire YEAR after we terminated the contract with Ignite Spot and my 4 accountants are STILL cleaning up their mess. Even 2014 data they just had to COPY AND PASTE was completely wrong.