Andy Balog

Review of Hawthorne Chevrolet

Rude and unprofessional sales staff. (I'm sure not...

Rude and unprofessional sales staff. (I'm sure not all of them, just the one I've got the bad fortune to talk to.)
Although I've visited the dealership before, learning from my previous mistake this time I've tried to inquire about a sales ad they've had on the website and to find out what additional charge would I have to pay.
I was told upfront, that on the $87/mo 24 month lease I would have an additional (approx.) $2700 expense. When I asked the sales person to please break down this expense to me he started listing documentation fee, taxes, registration (no problems here) and window etching ($500), etc... I immediately noted that I will not be needing of window etching, he stated that I must, so I declined and he hung up on me.
About 50 min later I've received another call from the same dealership, different sales person asking if I have called and if I have hung up on the previous person. I told him that I was the one being hung up on and explained him how my previous conversation went. His response was that I do not have to have window etching, that's not a problem, but than the car goes back to the MSRP. In a way he told me that one way or another he would charge me the miscellaneous charges then proceeded to diss me and tell me that I was not a serious customer because if I was I would have come in the dealership and we would have worked out a deal. Nice sales trick! Diss your customer, that will surely encourage him or her to buy from you.
Too bad for Chevrolet that dishonest dealers costing them sales, especially when month to month sales are down. There is no problem with dealers wanting to make some profit too, but please do not engage in false advertising or charge for shady add-ons. Most of all be always respectful to your customers even if they will not buy from you. What can you loose with a little courtesy?