Nathan W

Review of City Ford Sydney

Had an exceptionally poor experience at City Ford ...

Had an exceptionally poor experience at City Ford Sydney yesterday when going to pick up an ex-demo 2018 Mustang with 5k on the clock.

The car was in terrible condition for a near-new demonstrator vehicle apparently driven by the manager of the store. There were marks and slight dents in the doors where they had allowed other cars to open doors into them, scuffs throughout the cab, rubbish such as an old receipt, chewing gum wrapper in the back. Scuffs throughout the interior, dust and sand everywhere, lining the cracks of the seats. Oily marks in the interior, scratches and scuffs under the front fender. And this was AFTER the car had been detailed. Who knows what it looked like prior.

None of this disclosed when being purchased sight unseen, and before jumping on a 3 hour bus trip from Canberra to Sydney to pick up. The office kept saying it s a demo car it s not mean to be perfect and in a way that is true. Perhaps a few scuffs here and there, maybe a slight mark in the paint, but this car looked like it had been driving for 20,000kms and treated like rubbish.

Not only this, when going to pay the toll today we discover there is nearly $400 in unpaid tolls and late admin fees.

The owner of the store, if he really was the driver, should be absolutely ashamed at the way he treats company vehicles to be later sold. A ex-demo sold at over $60k should be treated carefully and driven by those who actually give a toss about their luxury (and other) cars, and the brand that they represent. The owner himself, although being present at the store did not have the balls to come down and address these issues himself, leaving a floor level staff member to address these issues, rather than coming down and taking responsibility for the mess that he created.

I will be lodging a formal complaint about these issues, it is disrespectful to customers to pass an ex-demo off as near new, and at all cost avoid City Ford in Sydney for any ex-demo cars.