My spouse and I were shopping for a vehicle and fo...

My spouse and I were shopping for a vehicle and found a truck at Bannister that we loved. The sales associate helping us, Alvin, was wonderful, he was very patient and knowledgeable and while we were with him everything was great. Once we were passed off to the financing department however, the entire experience was ruined.

We were placed with Frank, who was quite arrogant from the start, but as soon as we made the decision to decline extended warranty he became extremely rude and condescending, implying that we weren't knowledgeable enough to make our own decision. We were so appalled at his belittling demeanor that we stood up and left the dealership immediately. He made no effort to even shake our hands, and once we started walking out he went to another employee and began visibly mocking us.

After sharing our experience with others we heard from quite a few people that they had similar rude encounters with Frank. Although our initial interaction with Alvin was great, because of the horrible service received later we will not be shopping at Bannister again.