Getting a referral to go through to neuroscience i...

Getting a referral to go through to neuroscience is nearly impossible.

It has been almost two weeks since you doctor first started trying to get me referred to Froedtert. My doctor had sent the referral request with my labs and medical records to Froedtert (all together) four different times over the course of a week and a half to the three different fax numbers they were given. My doctor was given a different fax number each time we asked if they got the fax that says it went through. After a total of a week and a half, Froedtert claims they only got the referral and are still waiting on the medical records to come through. My doctor sent the medical records again to all three fax numbers, including the on on the top of the fax sheet they got back, and Froedtert still claims they haven't received them. And I was told that if they do ever receive them they first have to get scanned in, then the doctors have to review them and then it will take another 48 hours for them to call me to set up my first appointment, if they decide they want to help me at all that is.

Neuroscience division has the rudest receptionists and they apparently can't figure out what their fax number is, and either throws away faxes or never checks it. I don't get why I have to be in the middle passing messages between Froedtert and my doctor. Why can't they call and talk to each other directly and get this figured out? A referral should not take two weeks before that first call to the patient to set up an appointment.