John Cusanelli

Review of Cherry Hill Audi

The overall experience was positive. The vehicle ...

The overall experience was positive. The vehicle I purchased was a 2018 CPO Audi Q3 for our daily driving needs. The vehicle was delivered as promised as well as detailed and ready for delivery when I arrived at Cherry Hill Imports (Audi). Because this vehicle was a CPO vehicle I was given an extended warranty by Audi. With that said I was under the distinct impression by the finance manager that the dealership was not making a large profit on this vehicle. To counteract this loss of profit the dealership began offering and persistently pushing service contracts to me during the finance period. I was going to purchase all of the vehicle service upfront at the time of purchase so that was fine. I simply felt uncomfortable when the extended service plans were presented. It was more about making the numbers then making me satisfied as a customer. This is typical for most all dealerships. Finally, I was only financing a small amount of money on this purchase because I had a trade and I do not like payments. That portion of the transaction really had nothing to do with the dealership, it simply came down to my working with the finance manager. The dealership did provide things such as all weather floor mats and a few extras that I did appreciate. I left the dealership however feeling like it was more of a transaction then an emotional or brand experience with Audi. I have, and currently own several Audi vehicles including high performance ones where the buying experience was more brand oriented in regard to the experience.