And the one star is very ... totally unacceptable ...

And the one star is very ... totally unacceptable the service. The morning was missing for 4 people. We brought the coffee in a box to make it ourselves, and when we asked for a bell they said it was unavailable. The coffee bar is closed at 10am to have a coffee. As for the room, the air conditioning did not cool even if set below the air conditioner !! In the other room there was a fan who could do anything. In our question about the air conditioner they said that after 12 pm it was cool !!!! The porch chairs in the hair of the cats, while most were broken. Not only did we see Mrs. Eugenia in our calls, but to express her grievances, it was difficult!