Marine Jouet Review of DFW Rental and Leasing dba Dol...
We arrived pretty late at night at the counter aft...
We arrived pretty late at night at the counter after booking through rental cars.
We had picked the 'wild card' which was more expensive than the economy cars and is advertise as a shot to get one of the better cars.
Upon arriving we were told we would get a gigantic truck.
As Europeans, we told the counter clerck we did not feel safe driving such a big car and the we would be ok with any other normal car - even the ones that are cheaper than the wild card.
The manager joined the discussion when the clerck told us it was the manager's choice and even when we told once again we were not feeling comfortable or safe with a big truck he wouldn't buldge. He told us we could pay 30$ a day more than the wild car to get... a small car that was cheaper than the wild card on the website.
Big issues here :
1. Clearly the wild card is not an opportunity to get a pleasant surprise but a way for the manager to give the least wanted/rented car.
2. When renting through a 3rd party, management will make absolutely 0 effort to give you a nice experience. It was not a weekend or high season and it would have been so easy to make us happy (lot was full of cars to chose from)
Thankfully, upon seeing our discomfort in the parking lot a nice lady gave us a small car instead of the truck and told us to just go. She's the only reason this place even deserves a star.
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