Horrible customer service with the lack of knowled...

Horrible customer service with the lack of knowledgeable staff members. I placed an online order the morning of 05/15/20 and by 8:00 pm the same day I noticed I never received a confirmation email of this order. I called my credit card company in which confirmed this order transaction. I spoke with several representatives from J&P on several different calls and each person told me that there was no record of my order. After explaining this to maybe the third person I was transferred to another manager individual name Amy. Amy informed me that my order was rejected on their end and that they only accepts PayPal for security reasons. I asked her does it states this on the websites she responded very nasty with "I'm telling you now". She was very nasty about it I even apologized if I may have gotten her upset I was just really interested in purchasing the product. This process could have been handled much better and on my first phone call if J&P representatives were more knowledgeable of the proper protocol.