I did not even want to give them one star, but you...

I did not even want to give them one star, but you have to Gove them something to be able to post. Do not use this company. They do not keep to their promises or warranties. They are dishonest about their service, violate their contracts and agreements and try to weasel their way out of their work when it is shoddy to start with. If your phone provider or maker suggests sending your phone to them, ask for a different option, letting them know about the worst service ever. I sent my phone to them as advised by LG Mobile Canada for a warranty repair. The phone came back and basically had the same problems. I contacted LG who advised me to return to Futuretel under warranty (Futuretel's lied about warranty within 90 days from repair) and they provided me with an authorization number to provide to Futuretel. I made notes on the submission about the warranty claim, LG's response and authorization number, repeat of same problems so it would be clear. After checking my phone over, they sent me an email saying it would not be covered under warranty because it was damaged. The phone I sent was in great condition and was packaged in it's original box and extremely well protected. The only damage would have to have been some inept Futuretel staff dropping the phone at their service centre. They had the gaul to provide me a quote for repair over $800...the phone isn't even worth that new!