First off, I am not mechanically inclined. My furn...

First off, I am not mechanically inclined. My furnace died so I called a local company from my neighborhood. After being informed by them that it needed a new motor, I decided to call the company who installed my furnace originally 10yrs ago (Arpi s) to replace the part as I felt they would likely have a better access and warranty on parts. After the Arpi s service tech reviewed the situation he informed me that I needed a motor and a new cage for the motor. I told the tech to go ahead and get it done. Shortly thereafter I was informed that the part was in transit and would be a week to arrive. The tech told me I should go get some space heaters to tie me over.
Seeing that this company installed probably hundreds of these units in my neighbourhood and being likely even more in the city it baffles me that they cannot keep a few of these cages on their shelf as it is likely many would be in need of repair at this point in their life. It s not even a product that would go bad or even be expensive to stock. I could understand not needing my furnace for a week in the summer but when its -22C the problem needs to fixed immediately and recommending me to go get space heaters is unacceptable and just poor business practice.
Had they had the part this wouldn t be an issue for me and I would have had them do the job. Because they recommended my family suffer in a cold house for a week I called another company who could do the job. I called the manager at Arpi s to let him know this and miraculously he found the part I needed right away. Why not just do this in the first place? The manager also informed me regardless if they did the job or not I needed to pay the trip charge. Buyer beware I guess. I supposed I should have asked if they had all the parts to fix the furnaces they regularly install.