Liz D

Review of Tintilla Estate

Beautiful scenery and decent wines but the service...

Beautiful scenery and decent wines but the service was terrible. There were two severs, but only the woman was actually doing her job (and seemed overwhelmed) while the male just seemed completely oblivious. When we arrived there was no one to welcome us and after five minutes we were welcomed in. For 10 minutes we were ignored and only the female server was on the floor and it was only when we explicitly asked if we could be served that we got service. We were sat towards the back of the only open window in the terrace. We asked if we could open up the wind screen to get a view on our side but the male server immediately said no because it was too windy even though there was no wind at the time. A couple near the window left and we were excited to take their seat but the male server just chatted on and on to a couple and didn t clear the table until another couple arrived. We had asked if we could move to that table but he refused to move us and sat the new couple there. Finally he opened up the screen beside us and said (as if surprised) oh wow that s much better isn t it? As if we hadn t suggested that 20minutes ago... just truly shocked at this man s oblivion and turned us off from buying any of their wines or ever visiting again.