Curious George

Review of The Fairmont Hotel Macdonald

Disappointed

Disappointed
Within the first 2hours of my arrival i was at the front desk having issues with the room, first there was a damp smell in one of the rooms as if something was left there, housekeeping said couldn t find anything, said me the window or weather outside?? Then the door stopper was broken, had to be fixed , then the safe in both room wasn t working, I asked if anything can be done and front desk offered me a smaller room which I declined and stayed in the damp room.
Then we went to the pool area and in the hot tub there were many insects swimming with me .the bedding was torn and taped together, not what I would call luxury.PS, I have stayed in other fairmont hotels and they were a very pleasant experience.
We were very disappointed for an experience that we were looking forward too
Hi, in reply to the Managment response, thanks for looking into the matter , also note that the dates of my stay have been few months ago and I posted later on to share my experience, and at the time the pool was open and I am glad to hear that it is being renovated because it needed that. Thanks