Amanda S. Review of Big Surf Waterpark
We definitely will not be returning to this waterp...
We definitely will not be returning to this waterpark... Their website looks great and really boasts about all that they have, however it is not the case when you get there. For a family of 3 we spent over $100 just to get in the door and rent a locker to store our towels and car keys. It is very small, dirty and the lifeguards are so rude! My special needs son was whistled at and yelled at so much by the lifeguards that it was not enjoyable for him, his father or myself. I even yelled right back at one of the lifeguards letting them know he is special needs, which is something that I try not use as a crutch for him, but they wouldn t leave him alone even though his father and I were right there with him. All he was doing was walking fast up the path (not even next to any water) to the rainbow slides and and jumped up a couple times out of excitement. Upon entering the facility, we were given the wrong directions for attractions, when my son was set to go down the rainbow slides the lifeguard told us that since our son was special needs that we would have to get a clear wrist band, so were told to go to the first aid station to do so. We went to the first aid station and were told to go to the entrance because they knew nothing of the sort. We then went to the entrance and were told to go to their management office. We finally went to the management office and they didn t seem to know that there was a special clear wrist band for special needs. They ended up giving him another regular wrist band with the managers name written in permanent marker on to. This wrist band didn t seem to even effect how my son was treated... in the 2 foot deep kiddie pool area my son was whistled at and yelled at for putting his hands on the side of the pool. We maybe spent an hour of the 2 hours that we were there in the water. We were so over the poor customer service, rude lifeguards, filthy grounds and facilities that we just left. My recommendation would be to go to any other waterpark besides this one!
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