C W

Review of Made Fresh Daily

Missing food & Can't even get a refund on the spot...

Missing food & Can't even get a refund on the spot!

Ordered Bagel with Lox and Frittata of The Day for pick up. We were in a rush but we noticed there was no Frittata included. We spoke with the waitress, and we even had to show her the payment and order confirmation (since she made it as if we were lying and trying to steal that stupid frittata). Anyway, she finally said we had to wait for 10 minutes but we couldn't. So she told us to write down our name and telephone so the manager could issue us a refund. Guess what? We never got the damn call, and of course we didn't get the refund.

I guess I will have to dispute that stupid $12 plus tax with my credit card company. What makes me mad the most is there wasn't any apologies by the waitress. I get it...you were busy, and we were just picking up order with no tips. But seriously? How could it be my fault?! We are all humans, and we all make mistakes. It is about how you handle the situation and not blaming on others.

Such a shame.