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Lisa Wairimu

4 years ago

The front desk is ill run, unfit. They did not cal...

The front desk is ill run, unfit. They did not call the room to alert me that my guest was waiting in the lobby. When asked they claimed to have done so severally. It was a busy night so this may explain it. However, this was a dire communication error on their part that took over 20 mins to address. The quarters themselves are modern, up to date. Hyatt as a brand is reliable. It depends on which location you end up in.

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