Disappointed at the excuses made not to change or ...

Disappointed at the excuses made not to change or machine my RX350 rotors under goodwill. The rotors have warped after just 2 years and 22,000 km and is the third problem I have had with this car. As I have my cars serviced by my mechanic of 10 years at a well-established independent Oakville garage, Lexus are of the view he didn't do it correctly or didn't perform the brake service correctly and that is why the rotors warped. Not the recent hot weather and poor quality steel. I did not use Lexus as their quote was for $1,000 (tax incl) for a Service 3 (essentially a car inspection, brake flush and oil change). The independent garage was $500 (tax incl) for essentially the same service.

Lexus Canada requires mechanics "Remove brake calipers and/or brake drums. Inspect and measure brake rotors, drums, pads and shoes". Notably, Lexus USA, which includes Buffalo (because I asked them), requires only "visually Inspect Brake Pads, Calipers and Rotors" i.e. if the mechanic is satisfied with a visual inspection, no further action is necessary.

Personally, I think Lexus are reaching. Prospective owners should be aware that overpriced maintenance service will be required to maintain the warranty. As regards the RX350, I believe Lexus isn't the quality it used to be. My RX350 went in twice for a jammed driver door and again for a laggy transmission, both of which are common factory faults.