I m not sure how the Mandarin received such high r...

I m not sure how the Mandarin received such high ratings.... it is nothing like other 5 star hotels. The rooms are nice and the food is good. The location is amazing! BUT with all that being said service is everything. And the service has been beyond horrible. 2nd day I received a massage. 80 minutes, she cut it short forgot to massage 1 arm and did my feet for 20 minutes or more. I was there to relax so I was not in the mood to confront the masseuse. Then go to the pool, waited for over an hour for my food. Finally cancelled the order. Went to the restroom and it was disgusting, NO toilet paper and paper all over the floor. The next day we decided to give it another try. Same service... this time we waited for our food. Over an hour. We have stayed in the Mandarin in NYC it was exactly what you would expect. This was so disappointing!