ken jones Review of The Signature at MGM Grand
The Signature Hotel is an awesome place to stay in...
The Signature Hotel is an awesome place to stay in Vegas. I have stayed several times at the Signature Hotel over the years. 2010, 2012, 2015 and 2018. The first three stays at the hotel were the best. The hotel is one of the nicest, cleanest, roomiest hotels I have ever stay in. In Sept 2015, my wife and I stayed at the hotel. Every time we turned around, someone was fixing something, painting something or cleaning something. Seeing that really impressed my wife and I night after night. The hotel wasn't crowded, noisy or smelly then.
On our last trip, Sept. 2018, a completely different experience. Arrived on a Sunday afternoon at the front entrance guard stack. Everyone and their brother were attempting to enter the property at the same location at the same time to check in from Harmon Avenue. People were CRAZY, trying to turn from Harmon onto the property with several vehicles almost hitting east bound traffic on Harmon and other vehicles waiting in line to enter the property. Several pedestrian nearby were ALMOST hit by the vehicles entering the property. The Hotel needs to have an earlier and/or different check in times to help levitate this dangerous concern and problem.
Waited in line for over an hour to check in. The hotel was very crowded and noisy. We were overcharged for the wrong room. They placed us in a one bedroom for an additional $125 a night. Got to our room which had not been cleaned or serviced from the last guest. The furniture had tears in the fabric and was dated and dirty. The shower didn't produce any hot water or pressure. Half of the lights did not turn on. I had asked for a strip view and received an eastern view instead. Hallway was littered with used room service trays and trash night after night. Before, valet was FAST. Didn't have to wait more that a few minutes dropping off or picking your vehicle. Now, the wait for valet was 10 to 15 minutes at least.
The first three stays at the hotel were the best. This was before the "Top Golf" came into the picture and made the Signature Hotel what it is today. Noisy, very crowded, DANGEROURS and now run down. Way over price rooms of $125 plus resort fee of $42 plus all of the taxes per night. Sorry to see the Signature Hotel turn into the mess it is now. Contacted the manager about the problems and concerns. She was NO help or cared what I had to say. Will be staying at another hotel next time we're in Las Vegas.

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