Rebecca AP

Review of Motorcars Honda

I have been a loyal Motorcars customer ever since ...

I have been a loyal Motorcars customer ever since I bought my first car 16 years ago. Before me, my parents were also loyal Motorcars customers. I have always used Motorcars for service as well, however after my last experience in the service dept, I will not be giving one more dime to Motorcars.
A few points I take issue with:
1. I was told my battery was testing low and needed replaced. My battery is 1 year old (purchased elsewhere). When I went back to the place I bought it from, and they tested it, the reading was normal. Clearly a ploy by Motorcars to try to sell me on something they saw in my records that I had never replaced there.
2. No sooner did I drive away that I heard a new noise coming from my car. I returned to find out that they broke something and I needed a new part for my heater, which Motorcars said they would take care of for me. They told me the part would be in on Tuesday and to return anytime, no appt needed. I returned on Tuesday, only to be turned away because they are just too busy. Great way to take care of a customer who had to return because they broke something that wasn't broken when I initially went in for service.
3. Rude service agents- after dishing out $1200 to them, the service agent didn't even have the decency to hand me my card back. Instead he made a slide with the paperwork and slide it to me across the desk. The gesture was rude.
4. No loyalty to longstanding customers- A Motorcars sales agent encouraged me to ask for a discount on my service since I was a long time customer. He told me the service writers regularly give up to 20% discounts to customers. When I politely asked my agent (Adam), he ignored my question. Didn't even acknowledge it. When I asked again, he told me that they don't just give discounts to give discounts, and what he could offer me was a free carwash---which comes complimentary to anyone who has any service work done at Motorcars.
5. Inaccruate estimates- Once I was told I needed my motor mount replaced, I asked Adam to recalculate what my total would be. He used his computer calculator to come up with a total, but when I went to check out the bill was $100+ higher than what he told me it would be. Of course he didn't honor the original quote, he just said oopps, guess I calculated wrong. Note- make sure you get ALL estimates in WRITING.
6. Overpriced, but I guess you should expect that at the dealership.