My 94 1/2 year old mother was brought in by ambul...

My 94 1/2 year old mother was brought in by ambulance on Christmas Day and admitted into the ICU with low sodium and potassium levels. The reason she had these low levels was because she cannot hear and thought her doctor told her to eat no sodium instead of low sodium so she basically was not eating or drinking anything. When she was admitted to the PCU I spoke to her nurse and told her three things: one was that she needs to ask my mother to repeat everything that you tell her, two I need plenty of advance notice before she is released since I live in Port Huron and my sister lives in Livonia and we need some kind of heads up on her release time and three I need to talk to a social worker with my mother present to talk about services she needs when she returns home being that she is 94 years old, 95 this coming May and lives alone in her home. I called Celeste, one of the social workers, a little after 9 am on Friday, Dec. 28th and left a message on her answering machine telling her that I needed to talk to her before my mother is released because after what happened I need to find out what services are available for her. At around 1:30-2:00 that same day I get a call telling me to come pick up my mother because she has been released (NO CALL BACK FROM CELESTE). I told the nurse that I specifically said I wanted to talk to a social worker before my mother was released and that I needed advanced notice because no one in our family lives less than one hour's drive from Lapeer. The nurse transferred me to a social worker who was rude and abrupt and said there are no openings anywhere for her to go and she would send home a packet with my mother. Absolutely unprofessional, unsympathetic, and she cut me off mid sentence to tell me about the packet she's sending home with my mother. End of discussion. Not any kind of demeanor you would expect from a qualified, hopefully licensed Social Worker of any kind. An absolutely horrible experience from beginning to end. Much inservice training is needed for the staff at this hospital in manners, empathy and mostly in how to deal with the elderly who may be hard of hearing. You don't ask them if they heard you, for God's sake. Of course they're going to nod their heads or say "Yes". They have been independent all their lives and now they don't want to admit they have weaknesses. What you do when dealing with elderly patients is to ask them to repeat what you said. Had the doctor or nurse or tech or whoever told my mom to eat "low" sodium foods had bothered to do this, and she said you told me to eat NO SODIUM, my mother never would have landed in the ICU in the first place. Also, had the social worker come to talk to my mother and I before release, she could have helped me explain the importance of her having her hearing checked and getting a new hearing aide. I found out that she hasn"t done that since 2016 after she told me she went last summer. If she heard it from someone other than a family member, she may have been more receptive to making it a priority. So dissatisfied with my experiences here.