Yan Chloe

Review of The Garden Hotel, Guangzhou

Dear Sir/Madam,

Dear Sir/Madam,
First of all, I would like to thank Mr. Justin Deng from the reservation department for making proper arrangements for me on June 27th, making my journey convenient and comfortable. Ms Cassie and Miss Kitty in the executive floor department are very friendly and hardworking. Mr. Chu in the team is also very careful and conscientious.
Unfortunately, on July 1st; something happened that made me very unsatisfied and unpleasant. It was the account statement. At about 11 o'clock in the morning after breakfast, Miss Cassie checked the room for me. She said: The room rate is cheaper than the original price. 69.59. The receipt listed a Daily Sales#950. So I handed in all the accounts. The matter was originally over.
At dusk, I met Ms. Cherry, one of our two staff (Dana and Cherry), in front of the hotel on the political floor. I told her that the room and other expenses had been paid in full. Please check. So Ms. Aida, a clerk on the executive floor, asked me to pay an extra 70 yuan. She cancelled my daily sales discount for that day. In the receipt, she did not print out the sheet of paper clearly specifying the discount. Since I did not bring the original receipt (in the morning), I paid 70 yuan to Miss Aida. However, I felt puzzled. I went back to the room to check the receipt and brought it to the front desk on the first floor to ask the staff Miss Kitty to investigate. She then printed the receipt to me and told me that the discount had been withdrawn. Miss Kitty took back my original receipt. I asked her to return the original receipt several times, but she refused. This is obviously to hide the truth and not give me the Daily Sales discount on the day.
This incident made me feel deceived. It was said that there were discounts on house prices, no matter how much they were, they should be given to customers.
Ms. Aida's approach is to exploit customers' due rights, and she loses confidence in the hotel's services.