valerie greco

Review of National Allergy Supply, Inc.

Prior to ordering I specifically asked about the r...

Prior to ordering I specifically asked about the rules for returns. I ordered approximately $500 in product in one order included in that were 2 pillows, a firm and medium. Firm was WAY to firm so I made a second order for a latex pillow with plans to return the firm one. The order arrived and I called to inquire about the return . First lady took my number and said someone will call you. The second time I called a different lady was rather rude and had an attitude saying she would send the request over to them again and they would call me. I asked if she could give me a hint as to when that may be and she was quick to say we cant get a hold of them back there so I don't know. Just very disappointed in the customer service. Will most likely not order from them in the future due to this. I will say the other products I received I was happy with. But I have never had such a difficult time trying to return something.