FINNY HO

Review of BMW of Mountain View

Service was fine/great. However, it s kind of ridi...

Service was fine/great. However, it s kind of ridiculous that BMW doesn t provide a shuttle, loaner car, or even reimbursement for Lyft/Uber/taxi. It s a premium car, I purchased an extended warranty/service package, and I am a regular customer at the dealership. I paid out of pocket fees of over $500, seems that BMW can at least reimburse the transportation (less than $40 round trip). (My car was at the dealership for 2+ days, so I couldn t have waited there.)