My husband and I purchased a bedroom set (mattress...

My husband and I purchased a bedroom set (mattress, box spring, and bed frame) from Colder's last month. While shopping in-store, the salesman assured us that installation and removal of our old set would be included. A week later when they dropped off the set and installed it, the gentleman that did the installation said that he did not have a work order to remove our set. Wanting to avoid the hassle of calling customer service, we ended up taking care of removal ourselves.

The first few nights went alright, though we did notice the frame creaked every time we got in/out of bed. About a week in, we heard a cracking noise. I inspected the bed, but couldn't find anything wrong with it. Fast forward a few weeks to yesterday. My husband and I climbed into bed and the entire thing snapped. We immediately jumped out of bed to check the damage and sure enough, both the frame and box spring had broken. The frame only had 3 small (2" wide) support slats supporting the box spring. They were not properly installed and the screws had ripped through the frame (which I can now see is particle board, not solid wood). Because of this tension, the main support beam in the box spring also snapped.

Today, I had the pleasure of calling customer support. This was a frustrating experience to say the least. I went through the menu MULTIPLE times only to have the call randomly disconnect before ever reaching an operator. Finally, I did speak with a helpful gentleman who took down the information and said he'd contact the repair company, which was then supposed to contact me to schedule a repair time. They returned my call that afternoon with the news that my bed cannot be repaired for ONE MONTH. Where are my husband and I supposed to sleep while we wait an ENTIRE MONTH to have our bed repaired??

We haven't even had the bed for a month and it's already unusable. To add insult to injury, I received an email from Colder's reminding me that "if it is determined that the service provided on your product is not covered under the Terms & Conditions of your service plan, you will be responsible to pay the service provider for the service call." When I called to ask customer service if I'd incur a charge, they were unable to provide me with that information. The service provider called from a restricted number, so I am unable to contact them for more information.

Both items broke due to BAD INSTALLATION and POOR PRODUCT QUALITY - my husband and I SHOULD NOT be held responsible for something we didn't damage. We shelled out a pretty penny for the set, expecting it to be of good quality. Sadly, it's no better than the particle-board crafted frames we could have purchased at Walmart for 1/3 of the price. Save yourself the time and money, buy your furniture elsewhere.

**UPDATE**
The day after posting my original review, I was contacted by a member of the Colder's team. They were able to send a wood technician out the next day to repair the frame and they promptly put in the order for a new box spring. They were able to have the box spring delivered just two days later! In total, it only took 4 days to have everything taken care of, as opposed to the month long wait time we were originally given. I am very pleased with how easy the repair/replacement process ending up being and would consider using Colder's again in the future.