The sales team and finance team were AWESOME!!

The sales team and finance team were AWESOME!!
BUT the customer service as well as service parts are HORRIBLE!! Literally after 1 week after purchasing a brand new Civic Touring we had to take it in bc of the rattling from the stock sub woofer. Had it look at 3 times!!! Hondas response, it's standard in all the civics, nothing we can do. The customer service is NO help at all and hate their jobs while chattering behind the desk and not helping at all. The service department is even worse bc they don't know what the hell they're doing nor how to try and help the situation. We had to look on YouTube to find out what exactly was the problem. They don't try to problem shoot, they don't use their brains to deduce... It's really horrendous. Needless to say we ended up contacting Honda USA.