Heather Emoto Review of Honda of Serramonte
Great experience until they tried to threaten us i...
Great experience until they tried to threaten us into buying the extended warranty for an additional $2,500. They waited until after we had agreed on a price, signed the contracts saying we would buy the car, and THEN he said "by the way, it has some new technology and the car will break down in the next 4 years, do you want to buy the extended warranty?" and he wouldn't let it go. He wouldn't stop trying to scare us into giving them $2,500. I finally had to just tell him he was being disgusting and manipulative and he needed to shut up and just give us our damn car!
Getting a decent price was not too difficult, and the actual sales guy we worked with was great. It was the finance guy that left a very bad taste in my mouth regarding this dealer. If it wasn't for him or this manipulative practice I would give them 5 stars.
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