If we could give zero start we would. We paid for ...

If we could give zero start we would. We paid for a 2 room cabin two months ago about 700, a month ago we called and booked an additional cabin next door to ours for additional family members, a 1 bd for about 300. We show up and they had moved us to a 1 bedroom duplex with a studio in top and bottom that isn't even a true cabin and no living space.... And 40 minutes away from our family . They never called us to inform us of the problem to give us opportunity to make other arrangements. They offered complimentary tickets, which we really have no interest in... We hate the duplex, they think they are doing isa favor by giving us a whole house but it's not even a house the upstairs is an open studio with the living room and bed right there in the open... So no privacy! This is not what we paid for. Beds are so squeaky, basic bathtub, 2 person hot tub, wall unit ac that doesn't cool the other bedroom. And to top it all, we set the baby down on the carpet and noticed garbage in the fringe so we picked her up and was getting her playpen set up, husband stepped on a nail that was in the carpet! Customer service was not helpful, I would never recommend them. They ripped us off big time. -Fergerson family

In response to below... The original booking was through Expedia, we called and booked the family cabin on 7/4 we spoke to Kari with Eden crest not expedia, she was well aware of our request to be next to each other. If it weren't for Expedia we wouldn't even have known about your company, way to throw them under the bus. And passing tye blame to expedia speaks for itself of the shady business you run. You get the money regardless of which agent books it. The fire pit that is shared by 4 units, I'm soooooo glad that was our consolation prize. At the end of the day the deal you made was fraud. You did not deliver what we paid for and your customer service is terrible.